BEB Customer Benefits
New Bike Purchase Benefits
We like to start our relationships off right. We want to make sure that you are comfortable with your new purchase and we are available to you as a resource for your e-bike needs and maintenance.
eBikes Purchased at Bend Electric Bikes Include:
*Original Owner Only
- Complimentary Safety Check in the first 30 days from purchase
- Complimentary Adjustments (parts not included)
- Free install of accessories at time of purchase
- Registration with Bike Index
- Complimentary diagnostic service
- Complimentary software update as required by the manufacturer
- Manufacturer warranty work
- Loaner bikes available
- Complimentary BEB Club Membership
BEB CLUB
JOIN US
With your BEB Club Membership, you’ll enjoy:
- Exclusive discounts on a rotating selection of services, accessories, and parts.
- Early access to BEB's pre-sale events for the best selection of gear and bikes.
$59 per year. Membership is Complimentary when you purchase a bike from Bend Electric Bikes.
Important Reminders for New Bike Owners
First Service
We recommend your first service at 500 miles after your purchase. This is to ensure that your new bike is safe, functioning and adjusted correctly.
Battery Care
State of charge is best kept between 20% - 80% when possible
Charge when battery is at a temperature of 35 - 95 degrees Fahrenheit - allow battery to warm up or cool down before connecting charger
Store battery in a dry place
Only charge with charger that came with your ebike.
Regular Service
Using your tire pump, check your tire pressure before each ride. Maintain your bike regularly by keeping your chain clear of debris and dirt.
Bring your bike in for service to keep it ready to ride and avoid preventable problems. This will help keep you out riding and in for service much less.
