Store Policies
Returns
We do not accept returns on Bikes, Batteries, Special Orders, Electronics, Installed Items, or Chargers. All other items must be returned or exchanged within 30 days and in new condition and with all original packaging. We will refund you the purchase price minus 10% restocking fee.
Special Order Deposits are non-refundable.
Please note: due to some warranty stipulations once the product has been registered it is technically used and not eligible to be returned.
Warranty Policy
Please read bike manufacturer's warranty policy carefully before purchasing.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
eBike Rental Cancellation & Refund
If full payment is not received atleast 24 hours before the scheduled pick up time we reserve the right to cancel the unpaid reservation. Cancellations made prior to 24 hours of reservation time are fully refunded. Please call or text 541-410-7408 or email info@bendelectricbikes.com to cancel and request a refund.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.