We do not accept returns on the following items:
- Spare Parts
- Custom Ordered Parts or Accessories
- Replacement Parts
- Installed Item
- Custom Built Electric Motor Kits
If you're returning an item not listed above it must be returned within 30 days and in original packaging. We'll refund you the product price minus the following fees:
- Any delivery costs and return shipping costs.
- A maximum of 10% restocking fee may also apply.
Please note: due to some warranty stipulations once the product has been registered it is technically used and not eligible to be returned.
We honor the warranties of all manufacturers Bend Electric Bike Purhases. Warranty claims made within the manufacturer's allotted time frame will not incur labor or shipping charges. Some manufacturers warranties do not cover labor expense, please read your manufacturers warranty carefully before purchasing.
Email addresses, Sharing Information, Third Parties
If you are a registered user, your email address is how we identify you. We may also email you newsletters, surveys, and notices regarding the website or your registration. If you email us directly we will use your email to respond to inquiries. We may share general information summaries about our users (e.g. demographics, interests, website usage) with partners, website users or other interested parties. We will not share individually-identifying personal information about you with third parties without your permission, with the exception of service providers or other organizations we contract with to fulfill services on our behalf (e.g. delivering email or mail, executing credit card transactions), or with the Compliance with Legal Requirements: We may disclose personal information if we are required to by law, or we believe that such action is necessary to (a) comply with the law or with legal process, (b) protect and defend our rights and property, (c) protect against misuse or unauthorized use of Bend Electric Bike's work, or (d) protect the personal safety or property of our users or the public. As such, if you attempt to pose as someone else, we may disclose information about you or your actions as part of an investigation into any harm done by your actions.