Skip to main content

Refund Policies & Shipping

Shipping & Pick-Up Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

Order AmountStandard Shipping
In-Store Pickup
Under $49TBDFree
$50 to $99TBD
$99 or moreTBDFree

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. 

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.


We do not accept returns on the following items:

  • Bikes  
  • Batteries
  • Spare Parts    
  • Custom Ordered Parts or Accessories
  • Replacement Parts    
  • Installed Items
  • Chargers    

If you're returning an item not listed above it must be returned within 30 days and in original packaging. We'll refund you the product price minus the following fees:
 -  Any delivery costs and return shipping costs.
 -  A maximum of 10% restocking fee may also apply.

Special Order Deposits are non-refundable.

Please note: due to some warranty stipulations once the product has been registered it is technically used and not eligible to be returned.

Warranty Policy

We honor the warranties of all manufacturers Bend Electric Bike Purchases. Warranty claims made within the manufacturer's allotted time frame will not incur labor or shipping charges. Some manufacturers warranties do not cover labor expense, please read your manufacturers warranty carefully before purchasing.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!